Return And Refund Policy

We not receive any return or refund accept buyers receive a damage stocks or did not receive an order. (Buyers can direct contact our customers service 03-62531111 or 012-6772512 if receive a damage goods or did not receive an order).

You shall ensure that the Product is sent to us in the same condition (if you receive a damage goods) as it was when received by you and is packaged properly. In the event that an item is returned to us in an unsuitable condition, we reserve the right not to accept returns and send the Product back to you.

You may process returns through your nearest post office. We do not honour any walk-in returns.

After we received the return from the courier service, we will resend again your order to you. You want to know more about the return or any queries please call our Customer Service Team at 03-62531111 0r 012-6772512 or drop us an enquiry@tongee.com.my or caiyin@tongee.com.my and we will try the best to assist you. .

Return (Shipping)

  • To return your product, you should mail your product to: (Address)
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Depending on your location, the time it may take for your exchanged product to reach you, may vary.
  • You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Cancelation of order

  • We would not accept any cancelation from buyers if the payment is successfully made by the buyers. (If have any queries , please contact our customers service 03-62531111 or 012-6772512).

Main Menu