Terms of Sale


To place an Order, you must register as member by creating an Account on the Site. You must only submit to us information which is accurate and true. You must also keep your information up to date by informing us of any changes, by using the relevant sections of the Site.

Cancellation By Customer

We would not accept any cancelation from buyers if the payment is successfully made by the buyers. (If have any queries , please contact our customers service 03-62531111 or 012-6772512.

Return And Refund Policy

Normally we not receive any return or refund accept buyers receive a damage stocks or did not receive an order. (Buyers can direct contact our customers service 03-62531111 or 012-6772512 if receive a damage goods or did not receive an order).

You shall ensure that the Product is sent to us in the same condition (if you receive a damage goods) as it was when received by you and is packaged properly. In the event that an item is returned to us in an unsuitable condition, we reserve the right not to accept returns and send the Product back to you.

You may process returns through your nearest post office. We do not honour any walk-in returns.

After we received the return from the courier service, we will resend again your order to you. You want to know more about the return or any queries please call our Customer Service Team at 03-62531111 0r 012-6772512 or drop us an enquiry@tongee.com.my or caiyin@tongee.com.my and we will try the best to assist you.

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